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How It Works |
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organization can be up and running with GoToAssist in just a few
days. Plus, GoToAssist’s incident-resolution tools, reporting
functionality, integration services and technology are based on
support best practices, directly contributing to lower support
costs, improved end-user productivity and increased customer
loyalty. GoToAssist is consistently chosen by support
organizations over other solutions due to better security and
faster incident-resolution times. |
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Learn
more about GoToAssist by attending a Webinar or request a free
demo. Just send us an e-mail at
info@akademoslatam.com. |
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Here's how it works: |
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Step 1: The end user goes to
the GoToAssist support portal and types in a support request.
The Web-support request is then queued for the next available
representative. With the end user’s permission, the GoToAssist
thin-client is downloaded to the end user’s device while the end
user is in the Web queue. The representative then begins a
remote-support session with the end user. |
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the end user can move directly from a phone call with your
representative to a remote-support session. To do so, the
representative provides the end user with the Web portal URL and
a unique connection code to begin the remote-support session. |
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Step 2: Your representative
can immediately diagnose, troubleshoot and resolve the incident
using a variety of incident-resolution tools, including: |
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ChatLink™ |
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Remote
Diagnostics |
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File Transfer |
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Reboot/Reconnect |
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Remote
Viewing/Control |
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Whiteboard |
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MultiChat |
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Session
Transfer |
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Step 3: At the end of the
session, the end user immediately provides input on the support
experience, enabling your organization to address session
metrics and maintain a high standard of customer satisfaction
and loyalty. |
